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Wednesday, May 12, 2010

Mismanaged care

We have all heard the term "managed care" as the new paradign for running medical insurance. Designed to decrease what was most certainly abuse of the system, these programs are becoming very overbearing, tightly controlling the way doctors practice medicine and dictating areas that they have no business interfering with. The word "care" truly has no business in the name at all. The true name of this practice should be "managed medicine" if not "dictated medicine". I have no issues with trying to contain the spiralling costs of medical care or to prevent abuses that have occurred in the past, but insurance companies have immunity from litigaton. They cannot be sued if something negative happens to the patient when they refuse to pay for a treatment that is felt to be medically necessary, and they know this. Doctors and hospitals are forced to decide between doing what is right for the patient and face significant financial losses or not provide care and face malpractice suits for a negative outcome. This is not my gripe today, but the utter silliness that some of these companies. The length they will go to to dictate how care is rendered can be quite ridiculous and bears mentioning.

I have mentioned before that the economy in my city is not good and the majority of our patients are either uninsured or have Medicaid. The psychiatric benefits for Medicaid in this county were farmed out a few years ago to a private, and sadly, for profit company that has spent a great deal of effort trying to tell us how to do our jobs. Much of this is because if every little piece of busywork that they want completed is not done, they can deny payment for the service . This is the ultimate goal of any insurance company. Sometimes, however, I honestly believe that there are some poorly qualified individuals with a correspondence degree and a GED who think that they are improving care by coming up with suggestions to help our patients in the so called "recovery model".

The recovery model of treatment is a perfectly reasonable approach to treatment but needs to meet the patient where he/she is at. The idea is to help people to look beyond their diagnosis and strive towards recovering to a higher level of function. Hopefully the patient will be able to return to a work setting, or at least remain in the community, living independently and living a healthy lifestyle. This was opposed to the older model with tended to lock patients in psychiatric facilities for years or even life, a system which has been abandoned decades ago.

Our particular managed care company, I will call NBH (Nag,Bitch,Harass), not their real name, has decided they want an individualized safety plan to prevent suicide in every patient we discharge. They suggest we have them plan such activities as: walking, meditation, attending a church, joining a gym, getting a volunteer job, etc. Of course, not all of our patients are suicidal when they are admitted to begin with. Some become quite defensive when you ask them if they are suicidal and refuse to participate in such discussions. Some are homicidal, some psychotic, some are just trying to get their girlfriend to come back to them so they cut their wrists and claim to be suicidal. But they think that they have a great idea and if we are to get paid, we have to do this.

Some of us were sitting around trying to come up with some ideas that would fit their criteria but might be more appropriate for our patient population. When a patient claims to be suicidal because she got a second floor apartment and now has to climb a flight of stairs to get home is not going to get a volunteer job. In fact, she is too lazy to put her street clothes on when she is on the unit and we are just happy if she will shower and put her underwear on. Meditation? The closest thing to a meditative state our patients will ever see is drug induced are we are trying to discourage that. Join a gym? These guys will not pay a $1 copay for medication. Where are they going to get $50 a month to join a gym? So we tried to come up with ideas that would calm NBH's jets. They are not going to work, but they will fit the criteria. Then we came up with what our patients would be more likely to be receptive to. Not to sound cynical, but you have to be realistic sometimes.







What NBH ExpectsWhat They Will Do
Call a friendCall a friend and tell her you took an OD
Join a clubJoin a drug gang
Reconnect with familyHave sex with a family member
Read a self help bookRead a porno mag
Meet you neighborsGet in a knife fight w/ the neighbors over a man
Go to AAGo to AA for 13th stepping(picking up chicks)
Take a walkTake a walk to the stop'n'rob to buy smokes
Start a gardenGrow marijuana in the closet
Start an exercise programGet drunk and run naked through the streets of downtown
Get into art and paint a paintingGet a new tattoo
Get a volunteer jobVolunteer to be the lookout in a drug deal
Go to churchJoin a Satanic Cult






And finally...









Go to a public event Go to a bar and get shit faced.



























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